Download Are You Being Served?: New Tools for Measuring Service by Samia Amin, Jishnu Das, Markus Goldstein PDF

By Samia Amin, Jishnu Das, Markus Goldstein

This booklet offers instruments and methods for measuring provider supply in well-being and schooling and people's stories from the sphere in deploying those equipment. It starts via offering an creation to different methodological instruments on hand for comparing the functionality of the overall healthiness and schooling sectors. nation particular reviews are then explored to spotlight classes at the demanding situations, benefits and drawbacks of utilizing varied suggestions to degree caliber in quite a few assorted contexts and of utilizing the ensuing info to impact switch. This ebook is a invaluable source if you search to reinforce capability for the powerful size of carrier supply to be able to enhance responsibility and governance and improve the standard of provider supply in constructing international locations.

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Extra resources for Are You Being Served?: New Tools for Measuring Service Delivery.

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Many surveys collect information on the availability of essential drugs and vaccines. Sometimes, other medical and nonmedical consumables have also been included as items in questionnaires. Information about the current availability or the frequency and duration of stock-outs may compose an important quality indicator. Additional quality information may be gleaned from data on drug prescription practices and drug charging. However, for the purposes of costing, data collection must probe beyond questions about stocks, prescriptions, and charges and consider the flow of drugs and other inputs to facilities.

This research tackles efficiency within and across facilities by looking at how inputs are used to provide different levels of service. This type of work is able to address the issue of whether human and physical capital is being used in the appropriate proportions, whether facilities are operating at the optimal size, and what inputs are being wasted. Given the focus on the production process within facilities, this type of research will require in-depth facility data supplied through a well-functioning administrative system or through facility surveys.

Evaluating Marginal (or Any) Program Impacts In the simplest case of impact evaluation, we want to know whether a program has had any effect on individual welfare outcomes. To do this, we are likely to need data on individuals and household survey data or administrative data that cover both the treatment group and comparison group. Although those would be the most useful, they are not service delivery measurement tools. However, in some instances, we may use service delivery data as a proximate indicator of program impacts.

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