Download Applying Quality Management in Healthcare, Second Edition: A by Diane L. Kelly PDF

By Diane L. Kelly

Utilising caliber administration in Healthcare: A structures process may help you translate caliber administration conception and information into perform. It explains the fundamentals of functionality excellence and gives a collection of instruments for handling healthcare caliber.

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Additional resources for Applying Quality Management in Healthcare, Second Edition: A System's Approach

Sample text

The review is successfully completed, and the hospital even receives high praise for two of the CQI presentations the CQI coordinator prepared. Hospital B is also a large academic medical center. Until ten years ago, the hospital approached the JCAHO review process in a manner similar to that of Hospital A. ” Systematically, she began to create an organizational culture that she believed would be the answer to her question. Hospital B also had two, separate quality-department groups: one group was focused on accreditation and one group was involved in facilitating CQI projects.

Alternatively, several employees, referred to as “dawdlers,” can only consistently complete about half as many preauthorizations as the speedy employees. The rest of the employees are somewhere in between. The department has certain productivity requirements or standards for the average number of preauthorizations completed per day per employee. The manager realizes that the dawdlers are dragging his productivity numbers down, so he sets a minimum daily productivity level for the entire department.

The information presented in this chapter is not intended to replace management knowledge and skills in areas such as finance, human resources, strategy, or marketing; rather, this information should complement those areas. By viewing their role through a TQ lens, managers may enhance their overall ability to use their range of knowledge. By doing this, they will be better able to achieve desired results within their scope of responsibility, whether for an entire organization, a department, or a team.

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